Jessica Machado
Secretary & Administrative Professional
Montbrison, FR.About
Highly organized and results-oriented professional with extensive experience in administrative support, maintenance management, customer service, and commercial representation. Proven ability to manage complex schedules, streamline administrative processes, and ensure efficient operations. Adept at fostering strong client and supplier relationships, with a strong focus on accuracy and adaptability in diverse work environments.
Work
SOCIETE JP2M
|Secretary - Maintenance Manager
Summary
Currently managing comprehensive administrative and maintenance operations, overseeing various aspects from client relations to financial tracking and team scheduling.
Highlights
Managed client reception and communication, including call and mail handling.
Executed administrative procedures, documentation, and archiving for inter-company operations.
Prepared and processed quotes, invoices, and managed subcontracting agreements.
Oversaw employee and temporary staff scheduling, verified hours, and managed payroll-related documentation.
Coordinated with suppliers, resolved disputes, and managed client overdue payments.
Utilized specialized software for refrigerant fluid declarations and GRIZOO for operational management.
Tracked and managed maintenance activities and end-of-project processes.
Communicated effectively with regional managers, store directors, and restaurant managers in the tertiary sector.
Supervised operations for the JP2M South branch, ensuring smooth workflow and compliance.
MAIRIE D ANDREZIEUX BOUTHEON
|Secretary Intern
Summary
Contributed to municipal administrative tasks, gaining exposure to public sector operations.
Highlights
Supported various administrative duties within the city hall.
Assisted with public inquiries and document processing.
MAC DONALD'S
|Hostess Manager / Trainer
Summary
Led customer service initiatives and trained new staff, ensuring high standards of guest experience and operational efficiency.
Highlights
Managed customer reception and ensured a positive dining experience.
Trained new hostesses and staff on service protocols and company standards.
Contributed to team coordination and operational flow during peak hours.
SUPERFLU GOLF CLUB
|Waitress
Summary
Provided efficient and courteous food and beverage service to club members and guests.
Highlights
Served food and beverages to customers in a fast-paced environment.
Managed orders, handled payments, and ensured customer satisfaction.
SFR / DAKOTA BOX / NESCAFE DOLCE GUSTO / PASQUIER / HEINEKEN
|Commercial Representative / Event Animator
Summary
Engaged with customers and promoted various brands, driving product awareness and sales.
Highlights
Represented multiple brands, including SFR, Nescafé Dolce Gusto, and Heineken.
Interacted with potential clients to promote products and services.
Organized and animated commercial events to attract and retain customers.
CONTITECH CONTINENTAL
|Secretary Intern
Summary
Gained practical experience in administrative tasks within a corporate environment.
Highlights
Supported general administrative duties, including mail and document management.
Assisted with data entry and record keeping.
AFRAC
|Secretary Intern
Summary
Provided administrative support, focusing on organizational and communication tasks.
Highlights
Managed incoming and outgoing correspondence.
Assisted with scheduling and appointment setting.
GIT IMMOBILIER
|Secretary Intern
Summary
Supported administrative functions in a real estate context, handling client and document management.
Highlights
Assisted with client reception and inquiries.
Organized and maintained physical and digital files.
MAIRIE D ANDREZIEUX BOUTHEON
|Secretary Intern
Summary
Contributed to municipal administrative tasks, gaining exposure to public sector operations.
Highlights
Supported various administrative duties within the city hall.
Assisted with public inquiries and document processing.
NEOPROM
|Secretary Intern
Summary
Provided administrative assistance, focusing on document organization and communication.
Highlights
Managed document flow and maintained organized records.
Assisted with internal and external communications.
NEOPROM
|Secretary Intern
Summary
Provided administrative assistance, focusing on document organization and communication.
Highlights
Managed document flow and maintained organized records.
Assisted with internal and external communications.
CABINET NOTARIAL
|Secretary Intern
Summary
Supported administrative tasks in a notary office, handling sensitive documents and client interactions.
Highlights
Assisted with document preparation and filing.
Maintained confidentiality of client information.
Education
Lycée de Beauregard à Montbrison
Professional Baccalaureate (Baccalauréat Professionnel Spécialité Secrétariat)
Secretarial Studies
Courses
Office Management
Business Communication
Administrative Law
Accounting Basics
Information Systems
Lycée de Beauregard à Montbrison
Professional Studies Certificate (Brevet d'Etude Professionel - BEP)
Administrative Professions
Courses
Administrative Procedures
Document Management
Customer Relations
Office Software
Collège Andrézieux-Bouthéon
Middle School Diploma (Brevet des collèges)
General Studies
Languages
French
Native
Skills
Administrative Support
Customer Reception, Call Transfer, Mail Management, Document Processing, Administrative Procedures, File Management, Archiving, Quote Preparation, Scheduling, Supplier Communication, Employee Hour Verification, Appointment Scheduling.
Financial Management
Invoice Entry, Billing Verification, Overdue Payment Reminders.
Operations & Project Management
Subcontracting Management, Dispute Resolution, Maintenance Tracking, End-of-Project Management, Branch Supervision.
Software Proficiency
Refrigerant Fluid Declaration Software, GRIZOO Software.
Interpersonal & Communication
Regional Manager Communication, Store/Restaurant Director Communication, Teamwork, Adaptability.